Return & Refund Policy

We strive to ensure that every customer is satisfied with their purchase of our rugs and prayer mats. Please read our policy carefully to understand your rights and the steps to request a return or refund.

1. Returns

• Returns are accepted within 15 days from the date of delivery.
• To be eligible for a return, the item must be unused, unwashed, and in its original condition and packaging.
• Customized or personalized items are non-returnable unless damaged or defective.
• To initiate a return, please contact our customer support at moincarpets@gmail.com with your order details and reason for return.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• Shipping costs for returns are the responsibility of the customer unless the item received was damaged or incorrect.

3. Damaged or Defective Items

• If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos of the item.
• We will offer a replacement or full refund for damaged or defective products at no extra cost.

4. Exchange

• Exchanges are allowed for defective or damaged items only.
• Exchanges are subject to product availability.

5. Contact

For any questions regarding returns, refunds, or exchanges, please reach out to our customer support team at moincarpets@gmail.com.